Hi I have ordered from koishii several times and have always been so happy with the service and food. Today I ordered my usual salmon roll and it was revolting. The rice was crunchy and the salmon was grey and bitter I’m not sure if it was off but it has left me quite unwell. I paid with cash but would appreciate some kind of refund or voucher I’m so disappointed with this order and fear I may now have food poisoning

Thank you, we’ve just brought our order home and we've received the wrong item, crab stick cut rolls instead of tempura prawn cut rolls. We would have rather been offered an alternative if you didn’t have what we wanted as we really didn’t want crab sticks and won't be able to eat them! Can a refund be offered please? Please contact me on juicy22@hotmail.co.uk

Today "service" from you guys was absolutely terrible. I have ordered from you guys before and the food: 1 Always arrive on time (~30-40 mins wait time), 2 Customer support has always been great when needed an update on the order. This combined with the delight of the food being great is why I kept going back. But today both have fallen short, waited over 1 hour and 30 minutes to get 1 single sushi plater and a few coca-cola. Ring the restaurant twice to get an update, just to hear that your delivery driver is "on the way" and "will bring the food to you shortly". But it never came, even after 30 minutes between my first and second rang. Have to cancel the order, ring up the restaurant just to let them know why, and whoever answered the phone was super rude. I know customer can be a pain but swearing at one, and even over the telephone is a disgrace to the industry and absolutely dishonoured the Japanese service mentality. I have never had to witness such monstrosity from a "Japanese" restaurant before. Either clean up your act, or you may lose whatever loyalty and respect that your customer may have had for you. Such a shame and disappointment.

Steak to be cooked medium rare please

Best is to dine in

Good

Love your food

food came so quick and always enjoyed my food. great food quality :)

It doesn’t matter what you get from the menu everything is always hot tasty delicious food. Would definitely recommend koishii to anyone

You are wonderful!

..

Always wonderful, will have to visit the restaurant soon.

This evening I ordered the yakiniku bento box and I can honestly say it’s the best Bento i’ve had since returning to the Uk from Japan. In most places you tend to either get quantity or quality, I can honestly say I received both with the meal! The sirloin was tender, the taste amazing, as well as the sushi and miso soup! I’ve never left feedback for a takeaway or meal before but I had to thank you for the amazing service you provided both the meal and value for money really can’t be questioned. ごちそうさまでした！

Great food, A+

My absolute favourite restaurant! First time I tried it I was hooked! I've probably ordered sushi more times over the last month than I've actually cooked for myself. Honestly, everything is so delicious every single time. I love this place so so much!

Very nice food and quick service

Excellent food and atmosphere. Staff are always lovely and helpful. Would strongly recommend as the best place for Japanese food in Plymouth

  Reply : Hi Connor Thank you very much for your 5 star and your comment, you are our favourite customer, we will keep it up, see you soon.

Very noce food, packaging could be more environmentally friendly

  Reply : Hi Lucia, thank you for your advice, we will be taking more care on our packaging to be more environmentally friendly.

Always lovely food ,always very hot and delivered by lovely people.

  Reply : Hi Leigh Thank you for your comment, we hope to see you again soon.

puts YoSushi to shame, love the phoenix rolls

  Reply : Hi, Michael Thank you for your five star, we will be continue make very nice sushi with the freshest ingredients and looking forward to serve you again soon.

Very good menu and a good he lo from the staff in case of allergies.

  Reply : Thank you very much for your review, we hope to see you again soon.